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Cuddles and Curves Help and Information Page

TERMS AND CONDITIONS

You agree that your access to, and use of, this website shall be subject to the terms and applicable laws, and is at your own risk.

The Cuddles and Curves Lingerie website is provided to you on an 'as is' basis. Although we do our best to keep our website current and updated regularly, the website may contain errors, faults and inaccuracies. We make no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws.

We reserve the right to refuse payments, or orders, under certain circumstances, and may at times request an alternative payment method to a credit card payment.

We accept no responsibility for any loss, financial or otherwise which may arise from goods being delivered later than our estimated delivery time or through the cancellation of orders for discontinued or unavailable items. For further information about delivery times, please click here.

To the full extent of all applicable laws, Cuddles and Curves Lingerie will not be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

These terms and conditions are not intended to restrict your rights under Australian law.

FREQUENTLY ASKED QUESTIONS, HELP AND INFORMATION

Please click on a question below for further information:

SECURITY: "How secure is it to use my credit card to pay for my order?"

At Cuddles and Curves we understand that privacy and security are major concerns when purchasing on the internet. All credit card information you enter while shopping on our website is encrypted via an industry-standard SSL secure server (Secure Sockets Layer Server) and not though email which isn't secure. When ordering you will know that you have entered the secure server when you see a small lock symbol at the bottom of the shopping cart screen where you type in your credit card details. Your credit card number and other details are kept totally confidential, safe and secure.

CURRENCY: "What currency do you use?"

All prices shown on our website are in Australian dollars. Currently US$1.00 equals around AU$1.02. If you're ordering from overseas you can convert our prices into your currency by using an online currency converter such as the one at xe.com.

CREDIT CARDS: "What credit cards do you accept?"

We accept Mastercard, Visa and American Express cards as well as Paypal payments.

ALTERNATIVE PAYMENT METHODS: "I don't want to pay with a credit card on the Internet. What other payment methods do you have?"

If you would prefer to call us with your credit card details please phone us on (02) 4472 3375 on weekdays during business hours. Other payment methods include Paypal, direct bank deposit to our bank account (we'll email you the details) or cheque. If you place your order through our website our shopping cart will offer you these alternative payment methods which you can choose instead of a credit card payment.

If you would like to pay by cheque or money order make these out to Cuddles and Curves and post to us along with a note with your name and address details. Please note that there is a slightly longer delivery time for cheque orders as cheques have to be cleared before we can post your order.

DELIVERIES: "How long will it be before I receive my order?"

While we make every effort to have goods delivered within three to five days there can be unforeseen circumstances which prevent this, such as delays with the manufacturers, wholesale suppliers, postal service, courier service etc., therefore we cannot guarantee a delivery time, only do our very best to estimate it. If there are any delays we will notify you as soon as possible to our customers. Please let us know if you need your order quickly and we'll do our best to organise this for you. For further information please read our Terms and Conditions above.

AVAILABILITY: "Why aren't all the sizes and colours of items shown?"

Our website displays in-stock items and out-of-stock items that can be ordered from our suppliers when you place your order. This means that delivery times are usually 3-5 days for in-stock items and 2-3 weeks for out-of-stock/backordered items. We display all items, both in-stock and out-of-stock so that we can offer the largest range of lingerie as possible. Check our website regularly though as our stock is contstantly changing.

PACKAGING: "Can I request plain packaging for my order?"

All our orders are delivered in standard Australia Post Post-Pak's, Express Post satchels or Courier satchels with only our address and not our business name as the sender. You can always be assured of discreet packaging when shopping at Cuddles and Curves Lingerie.

SHIPPING: "How will my order be delivered?"

Most orders are posted via Express Post and Star Track Express couriers but under some circumstances orders will be sent via Registered Post or Express Post. All methods have tracking numbers which we can use in the unlikely event that your parcel goes missing in transit. Our standard postage charge is AUD$8.95.

INTERNATIONAL: "Do you deliver to countries outside Australia?"

Currently we deliver to New Zealand, the USA, Canada and the UK, and deliveries to these countries take one to three weeks for in-stock items. We are happy to consider deliveries to other countries on a case-by-case basis. Our postage charge for all deliveries to overseas addresses is AUD$39.95.

SIZING: "How do I work out what size I should get?"

We have a size chart conveniently placed at the top of each product page where you can work out your size, or if you prefer, you can click here to view our size chart. You'll need your measurements to work out your size. If you have any problems working out your size please don't hesitate to contact us.

EXCHANGE AND REFUND POLICY: "If something doesn't fit, can I return it for a different size?"

Under normal circumstances we have a 'no refunds' policy but we are happy to accept items for exchange or for a credit note for later use, providing the item(s) is returned within 14 days of receipt and returned to us in "as new" condition i.e. the item has only been tried on for sizing purposes, the sales tags are attached, there are no stains or marks on the item etc. Be sure to contact us prior to returning any item for exchange so that we can put aside a more suitable item for you and minimise any waiting time.

It is very important to make sure that you're happy with the item(s) before removing any swing tags, labels or g-strings as we are unable to accept garments which have had the swing tags removed. For health and hygiene reasons we cannot accept the return of goods which appear to have been worn or washed, so please try on lingerie over your own underwear to check for correct sizing.

NEWSLETTER: "If I sign up for your newsletter, are my details private?"

Your subscription details are strictly confidential and are used only for the purposes of emailling you our monthly newsletter. If you would like to subscribe to our newsletter please click here.

PRIVACY POLICY: "What is your privacy policy?"

Your personal details, payment and credit card details are kept completely private. They are stored on our secure encrypted server when you place your order and deleted as soon as we receive them (usually within hours of you placing your order with us). Your name, address and phone number (if supplied) are given to our courier company strictly for delivery purposes. You will not receive any unsolicited promotional material, emails or letters from us, or from other businesses as a result of ordering with us. We will only email you as a response to an email you have sent us, or in regard to a specific order that you have made. If we need to telephone you regarding your order (and if you have supplied your contact number with your order) we are always discreet. If you would like to receive our monthly newsletter, please click here to subscribe.

CATALOGUES: "Do you have a printed mail order catalogue?"

No, we don't currently have a mail order catalogue available, but most items that are in the catalogue are currently available for sale through our website.

WHOLESALE: "Do you sell to businesses at wholesale prices?"

No, unfortunately we don't currently sell at wholesale prices to other retaillers.

LOCATION: "Where is Long Beach? Where are you based?"

Long Beach is in Australia on the south coast of NSW, just near Batemans Bay and about four hours drive south of Sydney, or two hours drive east of Canberra. We are an internet-based mail order business so we don't have a store that you can come to visit, but we do have a comprehensive range of lingerie available through our website. We are a registered business in Australia and have been retailling lingerie online and via mail order since 1999.